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Home Uncategorized FAQ Page

FAQ Page

December 16, 2013Coupweb Solutions
How can I access Toledo Tesla Internet service?
How does Toledo Tesla’s Fixed-Point Wireless Internet service work?
Does weather affect the service?
How long will it take to set up service?
How reliable is Toledo Tesla Internet service compared with wired services such as cable and DSL?
Is the usage unlimited?
Do I need to have phone or cable service to subscribe to Toledo Tesla?
What other services do you provide?

 

How can I access Toledo Tesla Internet service?
Contact Toledo Tesla to find out if access is available in your area and what speeds are available.

 

How does Toledo Tesla’s Fixed-Point Wireless Internet service work?

Toledo Tesla professionally mounts an antenna on your building (typically the roof), then runs an Ethernet cable down the outside wall of your business (we try to follow a rain gutter or other structure to hide the cable). We then bring the wire into your building by drilling a small hole or following an existing entry into the building, such as a duct or prior cable, phone or satellite TV installation entry. The Ethernet cable is typically installed into your phone room or demarkation point. If you need additional cabling or setup done, this can be quoted or done on an hourly basis.

 

Does weather affect the service?

Wireless Internet access requires a “line-of-site” connection from your building to one of our towers. This means that any large trees, buildings or other obstructions may cause a degraded level of service. Our installers do a site survey before installing to make sure that there is a good signal. Weather will not typically cause a degradation of service, even in very severe storms. Your connection should remain stable even during winter months or other stormy periods. As with any service including, phone, electric or cable, if there is storm damage from a severe storm, our technicians will respond quickly to any outage.

 

How long will it take to set up service?

We can typically have service installed within several days of placing an order.   Once we’ve determined that the service will work at your location, it takes about 2-3 hours to hook everything up.

 

How reliable is Toledo Tesla Internet service compared with wired services such as cable and DSL?

We have designed our wireless network to be as reliable as any wired network.

 

Is the usage unlimited?

Yes, Unlimited Usage!

 

Do I need to have phone or cable service to subscribe to Toledo Tesla?

No, you do not need an active phone or cable service to get Toledo Tesla. Toledo Tesla’s service is completely separate from your phone and cable services.

 

What other services do you provide?

Toledo Tesla and it’s partners provide a wide variety of other services from computer repair, installation and support to cable plant installs. If you would like to receive a custom quote and find out how we can service your business, please contact us.

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    104 N. Summit St. Suite 400B Toledo, OH 43604
    (419) 205-9999
    sales@toledotesla.com

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